Troubleshooting

Solutions to the most common issues.

Clear app cache, restart your device. If the problem persists, try another compatible app.

Check your internet connection (minimum 10 Mbps recommended). Try another source if available.

Ensure sufficient bandwidth. 4K requires at least 25 Mbps.

EPG is a bonus and may have update delays. Not covered by our after-sales service.

If your ISP blocks access or you encounter geographical restrictions, using a VPN is recommended.

Fast, secure, with over 5,000 servers in 60 countries.

Excellent value with unlimited connections.

Premium performance with a reliable global network.